General Questions

When you book your tour(s) online you will receive an immediate email confirmation of your booking, and your vouchers that include detailed instructions will be emailed to you 28 days before your departure. If you require your shore excursion vouchers earlier than 28 days prior, please email our Vouchers Department who will assist you with your request.
If your ship doesn't port at the destination where you have booked your excursion due to bad weather or other reasons outside of their control, we will offer you a full refund or arrange an alternative excursion from an alternative port of your choice.
All of our activities and tours are priced in EUR (Euro), so if your card is issued in a different currency, the exchange rate will be determined by your credit card company. However, your credit card will only be used to secure the tour booking and will not be charged unless you fail to show up at the port on your confirmed tour date.
Yes, if you need to amend or cancel your reservation, please login to your account and follow the prompts.
Yes, many of our tours and activities offer reduced prices for children, so please refer to the individual excursions for further information. Infants aged under 2 on the tour date can travel on a parent's lap free of charge on specific tours.
Yes, we can put special requests on all reservations and we will try our utmost to ensure these special requests are adhered to.
For some of the destinations a dress code is required, so please refer to the individual tours on our website for further information.
If you are looking to purchase souvenirs, food or beverages throughout the tour, it is always worth taking some small change in the local currency.
Your guides will indicate all available restrooms throughout the tour and give you plenty of time to use them.
No. We guarantee to have all of our customers back at the harbor in time for their cruise ship departure.

All of our tour operators and organizers are fully aware of the cruise companies' departure time and will have you back at the harbor in plenty of time prior to sailing. Our travel partners are professionals who are selected for their local knowledge, reliability and value for money.

If for reasons beyond our control occur (for example a road accident), we will take you to your next port of call at no extra cost to you.
We offer a wide variety of shore excursions from all of the major cruise ports which will save you money compared to the over-priced excursions offered by the cruise lines.
You can either join one of our exciting small group shore excursions or create your own group adventure, exploring some of the most fascinating sites your destination has to offer, without having to forego the luxuries of a private tour.